Coconut Pumpkin 8 oz. Candle

• Prior to burning your candle, trim the wick at least ¼ inch. This prevents uneven burning, dripping or flaring. Learn more here.
• Keep the pool of wax free of wick trimmings and any debris at all times.
• To prevent possible damage to surfaces, place the candle on a stable, heat-resistant surface, such as a candle coaster.
•  Avoid drafts, vents or air currents to help prevent rapid or uneven burning, sooting, and excessive dripping.
• Burn for 3-4 hours each time you light the candle. This will help the candle burn evenly, and remember to trim wicks before each burn.

While Burning

• Never leave a burning candle unattended or lit while sleeping. Extinguish all candles before leaving the room or retiring for the night.
• Never touch or move a burning candle. Never move a candle container when the wax is liquified.
• Don’t burn a candle all the way down. For safety measures, stop burning a candle when there is ¼ inch of wax left in the vessel.
• If burning multiple candles, place each candle at least three inches apart from one another. This is to ensure they don’t melt one another, or create their own drafts.
• Extinguish a candle if the flame becomes too high or flickers repeatedly. Before re-lighting, let the candle cool, trim the wick, and check for unwanted drafts.
• Use extra caution when burning candles during a power outage. Battery-powered lights like flashlights are much safer sources of light during a power failure.
• Never burn a candle on or near anything that can catch fire. Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc.
• Keep candles out of the reach of children and pets. Do not place lit candles where they can be knocked over by children, pets or anyone else.

When Extinguishing

• Use a candle snuffer to extinguish a candle, if available, as it’s the safest way to prevent hot wax from splattering.
• Do not use water to extinguish a candle, this can cause the hot wax to splatter and could break a glass container.
• Before leaving the room, make sure your candle is completely out and there is no glow coming from the wick ember.
• Do not touch or move the candle until it has completely cooled.

Our products are created to ignite your soul. Some scents are stronger than other, but we strive to deliver the same experience with each lighting. To ensure your space is well-scented, we suggest using each product in the appropriately-sized space.

Small Spaces: 6 oz Every Day candles or wax melts for a strong, more contained scent throw and Aromatic Mists for a quick refresher. Great for linens!

Medium Spaces: 6 oz and 9 oz Every Day candles, wax melts, and Aromatic Mists for a quick refresher.

Large Spaces:  We suggest burning two or more 6 oz or 9 oz candles at a time in larger spaces.

Coconut Pumpkin is available as wax melts.

We strive to provide quality products in a timely manner to our customers by utilizing USPS. Unfortunately, we can't be held responsible for shipping delays due to any unforeseen circumstances, i.e. weather, carrier delays. We are unable to cancel any orders once the item has shipped. We will offer additional shipping options in the future.

Once picked up and scanned in by our carrier, transit times typically range 2-7 business day days, depending on delivery destination.

You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 72 hours once a label has been created.

Once shipped, an order's tracking information and the final delivery is out of our control. We cannot replace missing or stolen packages at this time. For more info or help with your order, email our Customer Care team at order@rainbowsoulcandleco.com.

INTERNATIONAL ORDERS

We currently do not offer international shipping at this time but we hope to add this service soon.

Returns

We strive for 100% customer satisfaction, always! If you’re unsatisfied with your Rainbow Soul product, please contact our Customer Care team at order@rainbowsoulcandleco.com. So that we can better assist you, please include your order number followed by the request in the subject line, for example:

RS123456 - Exchange Request

RS123456 - Return Request

All returns must be processed within 30 days of receiving your order and require proof of purchase (e.g. your Rainbow Soul order number, order confirmation email, etc).

If your order arrived damaged or if you're experiencing an issue with your product, please include photos of the original packaging, the damage, and a detailed description in your email. We'll get started on your exchange or replacement order within 24 hours of receipt.

Refunds are processed on unused, undamaged products only. Please return your items back to Rainbow Soul Candle Co. in the original packaging and ensure that the shipment is carefully packed, as we're unable to process refunds on items that arrive broken.

Once we receive your item, we will inspect it and notify you we have received your returned

Item including the status of your refund after inspection. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Refunds are applied to returned product only and do not cover any original shipping fees. As a small, growing business, we are currently unable to pay for return shipping. Once submitted, refunds typically return to the original payment method within 3-10 business days.

Exceptions: we do not accept returns or offer refunds on discounted or sale items, including products purchased during a promotion, gift cards, or third party products.