All orders are processed and shipped within 3-5 business days. We are currently unable to offer gift notes, but do not include order invoices in shipments, so gift recipients will not see your order's price.
Please verify your shipping information is correct at checkout. At this time, we are unable to make changes to an order once it has been placed.
If you need assistance, please email order@rainbowsoulcandleco.com with your order number followed by the request in the subject line, and we'll try our best to assist. An example is below:
RS123456 - Address Change
RS123456 - Cancel Order
DELIVERY
We do offer delivery within the DFW metroplex for a flat rate of $5.
DOMESTIC SHIPPING
We strive to provide quality products in a timely manner to our customers by utilizing USPS. Unfortunately, we can't be held responsible for shipping delays due to any unforeseen circumstances, i.e. weather, carrier delays. We are unable to cancel any orders once the item has shipped. We will offer additional shipping options in the future.
Once picked up and scanned in by our carrier, transit times typically range 2-7 business day days, depending on delivery destination. To prevent your order from sitting in a postal warehouse, we ship all orders on Mondays through Wednesdays.
You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 72 hours once a label has been created.
Once shipped, an order's tracking information and the final delivery is out of our control. We cannot replace missing or stolen packages at this time. For more info or help with your order, email our Customer Care team at order@rainbowsoulcandleco.com.
INTERNATIONAL ORDERS
We currently do not offer international shipping at this time but we hope to add this service soon.
EXCHANGES & RETURNS
We strive for 100% customer satisfaction, always! If you’re unsatisfied with your Rainbow Soul product, please contact our Customer Care team at order@rainbowsoulcandleco.com. So that we can better assist you, please include your order number followed by the request in the subject line, for example:
RS123456 - Exchange Request
RS123456 - Return Request
All returns must be processed within 30 days of receiving your order and require proof of purchase (e.g. your Rainbow Soul order number, order confirmation email, etc).
If your order arrived damaged or if you're experiencing an issue with your product, please include photos of the original packaging, the damage, and a detailed description in your email. We'll get started on your exchange or replacement order within 24 hours of receipt.
Refunds are processed on unused, undamaged products only. Please return your items back to Rainbow Soul Candle Co. in the original packaging and ensure that the shipment is carefully packed, as we're unable to process refunds on items that arrive broken.
Once we receive your item, we will inspect it and notify you we have received your returned
Item including the status of your refund after inspection. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Refunds are applied to returned product only and do not cover any original shipping fees. As a small, growing business, we are currently unable to pay for return shipping. Once submitted, refunds typically return to the original payment method within 3-10 business days.
Exceptions: we do not accept returns or offer refunds on discounted or sale items, including products purchased during a promotion, gift cards, or third party products.
