Orders & Shipping

ORDER PROCESSING

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All orders are processed and shipped within 3-5 business days. We are currently unable to offer gift notes, but do not include order invoices in shipments, so gift recipients will not see your order's price.

 

Please verify your shipping information is correct at checkout. At this time, we are unable to make changes to an order once it has been placed.

 

If you need assistance, please email order@rainbowsoulcandleco.com with your order number followed by the request in the subject line, and we'll try our best to assist. An example is below:

 

RS123456 - Address Change

RS123456 - Cancel Order

 

DOMESTIC SHIPPING

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We strive to provide quality products in a timely manner to our customers by utilizing USPS. Unfortunately, we can't be held responsible for shipping delays due to any unforeseen circumstances, i.e. weather, carrier delays. We are unable to cancel any orders once the item has shipped. We will offer additional shipping options in the future.

 

Once picked up and scanned in by our carrier, transit times typically range 2-7 business day days, depending on delivery destination.

 

You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 72 hours once a label is created.

 

Once shipped, an order's tracking information and the final delivery is out of our control. We cannot replace missing or stolen packages at this time. For more info or help with your order, email our Customer Care team at rainbowsoulcandleco@gmail.com.

 

INTERNATIONAL ORDERS

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We currently do not offer international shipping at this time, but we hope to add this service soon.

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HOLIDAY CLOSURES

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Our HQ will be closed on the following days in 2023:

Thanksgiving Thursday, 11/23

Christmas Eve Sunday, 12/24

Christmas Monday, 12/25

New Year's Eve Sunday, 12/31

New Year's Day Monday, 1/1/2024